I'm curious about how others feel about this:
I was a waitress throughout college, an avid couponer, question asker, and deal seeker post college. DH, 2 of our friends, and I went to a sushi place called Lure. It's a local store-they have a large sign advertising happy hour half priced drinks on their website and on their patio. We went in had drinks during happy hour then decided to stay. The customer service was horrible-it took 45 minutes for my glass of water to arrive(their were 9 members of wait staff on the patio and 12 guests (4 were my party, 1 table of 4, and 2 tables of two people) so obviously not overwhelmingly busy....strike 1. Strike 2 I asked the manager when our bill arrived why the drink prices were more than expected....he yelled at me for asking a question(hmmm strike 2), then he informs me that because we were paying our check at 7:30 we didn't get any happy hour drink prices despite all of our drinks were ordered at 6pm and happy hour ended at 7pm. Strike 3. I paid the bill, took the managers name and I've made several calls to the owner. To me this is false advertising and there was no reason the manager should yell at me for asking a question about my bill. I'm diligent enough that I will write in to the local paper to make sure this rude event doesn't happen again.
Am I expecting to much?
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Unfortunately, I think customer service is going away, which I can't understand in these times where a lot of people can't afford to eat out anymore. You'd think they would go out of their way to make customers happy. I had an experience last year when I was 9 months pregnant with a manager getting in my face and yelling at me simply because I questioned why they gave our table away (they told me we were the next party of 7, then called a party of 7 that wasn't us.) DH's best friend then stepped between us to try to calm the manager down, and because he wasn't too happy that the manager was yelling at me, and the manager ended up calling the police on our friend. When I reported this incident to the district manager, he basically defended his manager. We will never eat there again.
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